Citizen's Complaints

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The Volusia Sheriff's Office demands the highest level of integrity from its employees. Integrity is the hallmark of the Volusia Sheriff's Office and we are committed to the highest performance standards, ethical conduct, and truthfulness in all relationships. The Volusia Sheriff’s Office is an accredited agency with the Commission On Accreditation for Law Enforcement Agencies, Inc. We hold ourselves accountable for our actions and take pride in a professional level of service to all. Each member of the Volusia Sheriff's Office will treat every person with fairness, justice, and openness. Our interaction with the public will be impartial, without favoritism or prejudice.

In order to maintain our commitment to quality law enforcement services and professional performance standards, we encourage citizens to bring forward legitimate grievances regarding misconduct by personnel of the Volusia Sheriff’s Office.

All complaints against the department and its personnel will be investigated.

Upon conclusion of the investigation, both the employee and the complainant will be notified in writing of the findings and disposition of the allegations.

Anyone may obtain a Citizen’s Complaint Form by requesting one in person at any of our district offices, or, you may pick up a complaint form from the administration office located on the 4th floor of the Thomas C. Kelly Administration Building, 123 W. Indiana Avenue, DeLand, Florida.

You may also download a Citizen’s Complaint Form from this web site by clicking on the links. It is recommended that all three parts (the complaint form, the continuation sheet, and the form instructions) be downloaded together.

You may also call one of the telephone numbers listed below and ask to have a complaint form mailed to you.

Sheriff’s Administration Office
Telephone 386-736-5961
(Fax) 386-943-7064

386-736-5961 (DeLand)
386-323-0151 (Daytona)
386-860-7030 (Deltona)
386-423-3301 (New Smyrna Beach)
386-668-3830 (DeBary)

The Volusia Sheriff's Office is dedicated to preserving the peace, protecting residents and their property, enforcing all laws, and detecting and preventing crime.